Features
Every tool you need to turn chats into customers
Ten capabilities, one AI receptionist. Here is exactly what Tawasel does for your business — and how it looks in action.
AI Chat Engine
Tawasel writes like your best employee, not like a robot. It learns your tone, services, and prices, then holds real conversations — clarifying, suggesting, and closing. No decision trees to build, no scripts that break the moment a customer asks something unexpected.
- Replies in under a second, day and night
- Understands typos, voice-note style writing, and slang
- Asks follow-up questions instead of giving up
FAQ Automation
Eighty percent of your messages are the same twenty questions. Tawasel answers them instantly and identically every time — prices, opening hours, directions, availability — so your team only ever touches the conversations that need a human brain.
- Answers sourced from your own knowledge base
- Always up to date — change the answer once, everywhere
- Frees hours of staff time every single day
Appointment Booking
Customers book straight from the chat, at 2 p.m. or 2 a.m. Tawasel offers real open slots, rejects overlaps automatically, and sends the confirmation before the customer can change their mind. No-shows drop because reminders go out on time, every time.
- Conflict-free scheduling, enforced automatically
- Instant WhatsApp confirmations and reminders
- Bookings land directly in your dashboard calendar
Lead Qualification
Not every message deserves a callback — but the right ones deserve it fast. Tawasel scores every conversation on intent, budget, and urgency, tags it, and routes hot leads to your team. Your salespeople start the day with a ranked list instead of an inbox.
- Deterministic 0–100 scoring on every lead
- Captures name, budget, and timeline conversationally
- Hot leads assigned to a teammate automatically
Order Tracking
“Where is my order?” is the most repeated question in commerce. Tawasel answers it with the live status — received, out for delivery, delivered — pulled from your systems. Customers feel informed, and your staff stop being a tracking hotline.
- Live status replies, zero staff interruptions
- Proactive updates when an order moves stages
- Connects to your stack via API on Business plans
Human Handoff
The AI knows its limits. When a customer asks for a person, uses an escalation keyword, or sounds frustrated, Tawasel pauses itself and alerts your team — handing over the full conversation history. The customer never repeats a word.
- Keyword and sentiment-based escalation rules
- One-click takeover from the dashboard
- AI resumes when your agent closes the thread
Multilingual — AR, FR, EN + Tunisian derja
Your customers do not write in textbook Arabic, and most AI tools fall apart when they see derja. Tawasel was built for it. It detects each customer’s language automatically — Arabic, French, English, or pure Tunisian — and answers in kind, even mid-conversation.
- Automatic language detection per message
- Natural Tunisian dialect, not awkward translations
- Right-to-left rendering handled properly
Analytics Dashboard
Stop guessing what your customers want. Tawasel shows conversations, bookings, leads, and response times in one clean dashboard — plus the questions customers ask the most, so you know exactly where to improve your menu, pricing, or pitch.
- Conversation, booking, and lead KPIs at a glance
- AI-handled rate and median response time
- Trends by day, week, and intent
Knowledge Base
Everything Tawasel says comes from a knowledge base you control. Write your services, prices, and policies once — in plain language — and the AI cites them faithfully. Update an article and every future answer updates with it, instantly.
- Plain-text articles, no technical setup
- Categories and tags keep answers organized
- View counts show which answers matter most
Security & Role-Based Access
Customer conversations are sensitive. Tawasel encrypts data in transit, isolates every organization’s data completely, and gives you four permission levels — Owner, Admin, Agent, Viewer — so each teammate sees exactly what they should. Every sensitive action lands in an audit log.
- Strict per-organization data isolation
- OWNER · ADMIN · AGENT · VIEWER roles
- Full audit trail of sensitive actions
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